Before you Arrive

From the moment you arrive at Sandals Emerald Bay, you'll find yourself immersed in the warm hospitality of the Bahamas. You'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. And to make your stay with us even more extraordinary, here's all the information you need to know before your visit.

Prices and Reservations

Arrivals

Upon arrival at Georgetown International Airport, guests are to proceed to the Sandals desk or lounge, conveniently located right outside the Immigration and Customs area. Your complimentary transfer to and from the resort will be arranged by Sandals.

Airport Transfers (Included)

Upon arrival, you'll be greeted by a Sandals Concierge at Georgetown Airport. Your complimentary transfer to and from the resort will be arranged by Sandals, so climb aboard your air-conditioned bus and enjoy your included roundtrip airport transfer to Sandals Emerald Bay, a brief 10-minute ride. Once you arrive at the resort, you'll be greeted like all Sandals guests, with a glass of champagne, a cold towel and a warm smile.

Private Car Service

Private airport transfers by a luxury private car is a value-added benefit for guests in our two highest categories of butler service rooms and is available at an additional cost for all other guests. Please call our Concierge Desk on (0044) 20 7590 0236, email concierge@sandals.co.uk or contact your travel agent for more information.

Check-in/Check-out

If you arrive before check-in, we'll hold your luggage so you can begin your vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.

Charge It

While at Sandals, although everything is included, you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these incidental purchases. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.

Currency

There is an exchange bureau at Sandals Emerald Bay. The Bahamian or U.S. Dollar is the legal tender in the Exumas. Most merchants do accept U.S. Dollars, traveler's schedules and major credit cards, i.e. VISA®, MasterCard® and American Express®.

Dress Code

Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sun dresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).

Safe Deposit Boxes

Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes, as Sandals cannot be held responsible.

Average Temperatures

Bahamian temperatures are warm, on average Daytime average: 83°F, 28°C. Nighttime average: 71°F, 21°C. In mid winter, however, the temperatures can get into the low 60's F.

WI-FI Coverage and Internet Access

Stay connected with home (or the office) when you bring your laptop computer to Sandals Emerald Bay. Most public areas of the resort offer wireless Internet access. So do many of the rooms. All guest rooms are wired with an in-room Ethernet jack for Internet access. Simply connect to the network and charge the service to your room.

Electric Current

120 volts, 60 cycles in the Bahamas. But don't worry about bringing your hair dryers; they're already provided in every room.

Tips and Gratuities

Tips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.

Medical Staff

There is a Registered Nurse on the premises at Sandals Emerald Bay with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival. **For an additional charge.

Visa & Passport Requirements

All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.

Physically Challenged

Sandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Emerald Bay can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call 1-888-SANDALS.

Gift Shops

Sandals Emerald Bay has a resort gift shop with gifts, perfume, tobacco and sundries. Duty-free shopping is also available at the designer boutiques on property. and at the airport.

Laundry and Dry Cleaning

Sandals Emerald Bay provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.

What to Bring

Pack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.

Scuba Diving

Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.

Special Requests

Gift items are available including flower arrangements, champagne and gift baskets. Items can be ordered by calling our Concierge Desk on (0044) 20 7590 0236 or emailing concierge@sandals.co.uk

Call:   1-800-936-804